Your privacy is highly valued at Zella Medical Travel, LLC (“ZELLA”). This Privacy Policy applies to information provided to us, whether in person, by telephone, mail, e-mail, our Website www.zellamedicaltravel.com (the “Website”), or social media pages, by you, our clients, and prospective clients (hereinafter referred to as “you” and “your”). By visiting the Website, you accept the policies described in this Privacy Policy, and your continued use of the Website after such changes have been posted constitutes your acceptance of such changes.
What Personal Information Do We Collect?
Voluntary Data Collection: We collect your Personal Information (and that of your travel companions) that is voluntarily provided to us either directly by you, your employer, or your travel sponsor, as applicable, in order to provide you with the products and services you have requested. In most cases, it consists of your full legal name, address, email address, and phone numbers. We may also collect your employer or sponsor’s name, passport number, driver’s license or other government-issued identification number, date of birth, gender, arrival and departure locations and times, airline, hotel or car rental frequent loyalty numbers, seat preferences, known traveler and global entry number, and other related medical travel information, such as special health accommodations and requests. We may use your Personal Information to provide you with medical travel-related information, including providing you with responses to requests for medical travel services, medical travel notifications, medical travel confirmations and updates, as well as managing your account, processing bills, and/or personalized mailings (electronic or otherwise) or other communications that you consent to receive, and to prevent potentially prohibited or illegal activity, resolve disputes and collect fees.
Automatic Data Collection Technologies: We may collect other information, such as your IP address, search terms, and site pages when you visit us online. The technologies we use for this automatic data collection may include cookies and log data.
Cookies are data that websites send to your browser, which may then be stored on your system. We use cookies to better personalize your experience with our Website. We also may use cookies to offer you products, programs, or services. However, cookies alone do not tell us your e-mail address or other Personal Information unless you choose to provide this information to us. Please be aware that your browser can be set to notify you when you receive a cookie, allowing you the opportunity to choose whether or not to accept it. It is important to note that by disabling cookies in your web browser, you may be limiting access to the functionality and design of our Website, and its features and tools. The information contained in or collected by cookies is not considered Personal Information for the purposes of this Policy.
Log files are used to track system activity. These files include IP addresses, browser type, Internet Service Provider (ISP), and other technical information relating to your use of our Website. We use this information to analyze usage patterns, observe trends, administer the site, track user movements in the aggregate, and gather broad demographic information for aggregate use.
We use Google Analytics to collect and analyze cookie and log data. Go to https://policies.google.com/technologies/partner-sites for an explanation of how it collects and uses data. By using our website, you consent to our use of cookies and log files.
We may also use IP addresses to identify a visitor when we feel it is necessary to enforce compliance with our website’s Terms of Service, or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our website, or other users.
How Do We Use Preference Based Advertising, Analytics, and Services?
We do not currently share your information that we collect for preference-based advertising purposes, and we do not currently have any plans to do so.
Who De We Share Your Information with, and Why?
Travel Vendors and Suppliers: We share your personal information as necessary with highly regarded third-party vendors, preferred suppliers with which ZELLA has alliances, and non-affiliated third party vendors and service providers which provide certain services or functions requested by you and/or which fulfill your requested transactions, including but not limited to, hotels, airlines, cruise lines, safari camps, event sites, tour operators, ground transportation providers, and car rental companies, as well as service providers who assist with our business operations (such as fraud investigations, bill collection and affiliate and award programs).
Email Communications: We may share your email contact information with our affiliate partners to assist with marketing our products and services. You may unsubscribe from receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of any marketing emails. However, we reserve the right to send you transactional emails such as customer service communications in connection with the products or services you have purchased.
Transfer of Assets: We do not sell or lease personal information or provide a list of our customers to third parties. However, if another entity acquires us or all (or substantially all) of our assets, the information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
Other Sharing: We may also share your information to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend our rights, property, and safety of ZELLA, our clients or others, in accordance with our terms and conditions and other agreements.
Third-Party Privacy Policies: Once your Personal Information has been shared with a non-affiliated third party in accordance with this Privacy Policy, we cannot control how that third party collects, uses or shares your Personal Information and as such, we will thereafter have no responsibility for its use. Protection of your Personal Information in the possession of any such third party shall be governed by the privacy policy of that third party. We strongly encourage you to read the privacy policies linked in third party websites, as ZELLA’s privacy policy does not pertain to these third parties and these third parties may have policies that differ from ZELLA’s privacy policy.
Minors
Children: ZELLA does not sell medical travel or other services for purchase by anyone under the age of 18 years old. This Website has not been designed nor intended to be used by anyone under the age of 18 years old. Accordingly, this Website should not be used by anyone under the age of 18 years old. ZELLA specifically requests that persons under the age of 18 years old do not use this Website or submit Personal Information to the Website. ZELLA does not knowingly collect information from minors under 18 years old. If you are under the age of 18, please do not submit any personally identifiable information to ZELLA. If a minor has provided ZELLA with Personal Information, a parent or guardian of that minor may contact us via:
E-mail: info@zellamedicaltravel.com
Mail: 80 S.W. 8th Street, Suite 2000, Miami, Florida, 33130
Telephone: +1 786 403 2154
If ZELLA learns that a minor has submitted Personal Information on this Website, ZELLA will remove a minor’s Personal Information from its database as soon as possible.
Your California Privacy Rights
List of Third Parties: If you are a resident of the State of California, you may obtain a list of all third parties to which we have disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes, if any. You may request the information in writing at info@zellamedicaltravel.com.
Corrections: If you wish to make corrections to any personal information you have provided, contact us at info@zellamedicaltravel.com.
Do Not Track Disclosures: We do not take any particular action based on browser based Do Not Track (DNT) Notices; nor do we track your use of other websites.
Changes to This Policy: We may from time to time make changes to this Privacy Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. We will post any revised version of this Privacy Policy on our website. Any changes will be effective on the effective date stated in the revised Privacy Policy. If there are significant changes, we may provide more prominent notice or obtain your consent, if required by law.
Questions or Comments
Contact Information: Your privacy is our utmost concern at ZELLA, and we welcome your feedback. If you have any questions or concerns about this Policy or the way we use your Personal Information, please contact us by:
E-mail: info@zellamedicaltravel.com
Mail: 80 S.W. 8th Street, Suite 2000, Miami, Florida, 33130
Telephone: +1 786 403 2154
This Privacy Policy was last updated on June 2, 2020.